I’m Stephen, a Product Designer at Deliveroo

I work at Europe's fastest-growing company, designing for the 50000 riders that partner with Deliveroo across the globe.

Previously I spent about 2 years designing Deliveroo's consumer post-order experience and before that I was a UX Designer at IBM.

Things I've been working on

Deliveroo

Rider product

Designing the experience for more than 50000 riders that partner with Deliveroo across 14 countries – how they access work in the on-demand economy and get orders from A to B – within a complex logistics network. Our rider product is relied upon everyday as a way of living.

Deliveroo

Designing a product that crosses the physical and digital divide

Redesigning Deliveroo’s order tracker to ensure customers are more informed and updated throughout an order, no matter what happens. In doing so we improved the experience and reduced customer service operational costs.

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Deliveroo

Starting from nothing – building Deliveroo's Order Help product

Iterating towards a dynamic Order Help experience that triages order enquiries to provide customers with the best and quickest resolutions depending on the stage of their order. The result was new actionable data for the business, reduced operational costs and better retained customers.

Deliveroo

Deliveroo's first Product Design Internship

Recruiting, hiring and mentoring Deliveroo's first ever Product Design Intern. We put real product experience at the core of internship and optimised for stability in what is a fast growing and constantly evolving company. Our first ever intern joined the company permanently.

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IBM

Designing products for emerging markets

Working with IBM's clients to transform their approach to digital product development and introduce them to human-centered design practices. We designed and built products that addressed complex business problems for clients' customers in emerging markets.